If a customer wishes to cancel or modify an order once it has been placed, please send an email immediately to firstname.lastname@example.org and we will do our best to accommodate your request . Once the order has been processed and shipped the purchase cannot be cancelled or modified.
We take great pride in our reputation for quality and excellent value. We carefully inspect each piece before it is shipped and each item is packaged for maximum protection to prevent damage during shipping. If you receive an item damaged – you must notify us within 48 hours of receipt of your order to report the damage.
If for any reason you are dissatisfied with your purchase, we’ll assist you with a prompt refund or exchange on all full price (non sale) items that have not been worn, damaged or otherwise altered within 14 days of the ship to date. Refunds will be credited in the same form as the original payment type. Shipping charges are not refundable.
No refunds will be issued for returns over 14 days from the ship to date.
The original shipping and handling charges are not refundable, and you will be responsible for the return shipping costs. If you have an exchange for the same dollar amount as the original purchase, no additional shipping & handling charges will be incurred.
Obtain Authorization by emailing us at email@example.com. Please include your order# and the reason for return or exchange. For an exchange please be sure to indicate color, size or style you want. An authorization document will be sent to you.
Package the ring for return in the same (or like) packaging that your purchase was received in. We are unable to issue refunds for items lost or damaged due to unsecured packaging.
Ship the package insured and prepaid via U.S. Mail, UPS, or FedEx. Save your shipping receipt until you receive your refund or replacement. If your package is not insured and you do not have proof of shipment, we will not be able to issue refund for packages lost in transit.
Be sure to enclose a copy of the Authorization document along with the item in the box.
The Authorization Form will have details of the address to Ship to.
Due to our designs being made by hand with specially selected stones and other elements, we may not be able to repair older styles as some components may be unavailable.
Mon - Fri | 8:00 AM - 6:00 PM (IST)
(925) 639-0145 / (925) 765-4517
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